📚 Chalkly Privacy Policy

Overview

Welcome to Chalkly ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

📱 Information You Provide

Note: We have removed phone number collection from our app. No phone numbers are collected or stored.

🔐 Information Automatically Collected

🔑 Google Sign-In & Authentication

Chalkly uses Google Sign-In as the primary authentication method. When you sign in with Google:

• What we receive: Your name, email address, and Google profile picture
• What we don't receive: Your Google password, contacts, or other Google services data
• How we use it: To create and authenticate your account, personalize your experience

Student Access Codes

For student users, we provide a unique 6-digit access code instead of Google authentication. This allows students to:

• View their attendance and progress without creating a Google account
• Access only their own data, not other students' information
• Maintain privacy with minimal data collection

How We Use Your Information

We use the information we collect to:

• ✓ Provide and maintain our services - Manage tutoring schedules, track attendance, store student progress
• ✓ Improve and personalize your experience - Customize content, suggest features
• ✓ Communicate with you - Send updates, security alerts, and support messages
• ✓ Ensure security - Prevent fraud, unauthorized access, and other illegal activities
• ✓ Comply with legal obligations - Maintain records as required by law
• ✓ Analyze usage patterns - Understand how users interact with our app to improve features

We do NOT: Sell your personal information, use your data for advertising, or share your student data with third parties for marketing purposes.

🔒 Data Storage & Security

Where Your Data is Stored

All data is securely stored on Google Cloud Platform (Firebase) servers. Data may be stored in multiple locations including:

• United States
• European Union
• Asia (Singapore, Tokyo)

Data is stored in the region closest to you for optimal performance.

Security Measures

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Control: Strict Firebase Security Rules ensure users can only access their own data
• Authentication: Google Sign-In provides secure, verified access
• Regular Backups: Automated daily backups to prevent data loss
• Monitoring: 24/7 system monitoring for suspicious activity

🤝 Data Sharing & Disclosure

We may share your information in the following limited circumstances:

We do not share your data with advertisers, marketing companies, or any third parties for commercial purposes.

⚖️ Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Receive your data in a portable format
• Objection: Object to certain data processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at factictionary@gmail.com

🗑️ Account Deletion

Your Right to Delete Your Account

In accordance with data protection regulations (including GDPR, CCPA, and other applicable laws), you have the right to request deletion of your Chalkly account and all associated personal data. We provide multiple methods for account deletion to accommodate your preference.

What Happens When You Delete Your Account

When you request account deletion, the following data will be permanently erased:

• ✅ Your account credentials and profile information (name, email, user ID)
• ✅ All student records and associated data
• ✅ Attendance history and progress tracking
• ✅ Test results and performance analytics
• ✅ Feedback provided to/from students
• ✅ Billing information and transaction history
• ✅ Any documents or files uploaded to the platform
• ✅ Activity logs and usage data

Methods to Request Account Deletion

Verification Process

To protect your account and prevent unauthorized deletions, we may need to verify your identity:

• Email verification: We'll send a confirmation email to your registered address
• Additional verification: If we cannot verify your identity via email, we may contact you for additional information

Timeline for Deletion

Data That May Be Retained

In certain circumstances, we may need to retain some data even after account deletion:

Contact for Deletion Issues

🧒 Children's Privacy

Chalkly is designed for use by tutors and educational institutions. Student users (typically minors) access the app through unique access codes provided by their tutors. We do not knowingly collect personal information directly from children under 13 without parental consent.

For student users:

• Only minimal information is collected (name, grade, attendance, test results)
• Students access only their own data via access codes
• No email, phone, or contact information is collected from students
• Parents can request access to their child's data by contacting their tutor

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Google Cloud's compliance with international data protection regulations
• Data encryption regardless of storage location

By using Chalkly, you consent to the transfer of your information to countries where our servers are located.

⏳ Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Active accounts: Data retained indefinitely while account is active
• Deleted accounts: Data removed within 30 days of deletion request
• Backup retention: Backups retained for 90 days, then securely deleted
• Billing records: Retained for 7 years to comply with tax laws

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an in-app notification for significant changes
• Emailing registered users for material changes

We encourage you to review this policy periodically for any updates.

📬 Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

For GDPR-related inquiries, you can contact us at the same email address.